PROFESSIONAL PROFILE
Customer Operations Leader | Senior Quality Assurance | Technical Support | Telecommunications Software Specialist
Linkedin ProfileMy 8+ years of experience in the telecommunications software industry have provided me with a unique career progression, evolving from technical support to specializing in QA, which has enabled me to lead the technical operations of the Stack Digital LATAM team at Tecnotree.
My approach combines technical rigor in both manual and automated testing with strategic vision to anticipate issues before they reach production. I don't simply identify bugs; I help build the trust that users deserve.
🛠️ Technical Skills
QA in distributed systems
- Container and Orchestration: Kubernetes, Docker
- Data Streaming and Processing: Kafka
- Database Interaction: MongoDB, Oracle
- Observability and Analytics: Prometheus, Grafana, Kibana
- OS: Linux Red Hat
QA & Support tools
- Network and System Analysis: Tcpdump, tshark, wireshark
- API Testing and Development: Postman, SOAP UI, Jupyter notebook, browsers inspection tool, Pycharm
- Performance Testing: Jmeter
- Database: SQL Developer, Studio 3T, MongoDB Compass
Programming Languages
- Primary Languages: Python.
- Secondary languages: Bash and Javascript.
- Low Code Platforms: Camunda Workflows.
Advanced manual testing procedures and documentation standards
- Command Prompt: Linux and Windows for debug and log revision.
- Project Management and Collaboration: GitHub, Jira, FreshService.
Telecom enterprise application systems
OCS systems, Content Delivery Control platforms, Low Code platform and AI engineering platform deployed as orchestrated microservices or monolithic architectures in Linux environments.
💼 Career Highlights
Support and Project engineer at Tecnotree LATAM (2013 - 2021)
- Support and administration of OCS, voice mailbox, IVR and Content Provider applications for different Telecom providers in LATAM Region.
- Support multiple projects during the UAT and Application Support phases (upgrades and debugging)
Quality Assurance Specialist at Tecnotree LATAM (2021 - 2023)
- Deployment, QA, and L2 application support of Tecnotree Digital Accelerator Platform (DAP) project for Telecom providers in LATAM region (Perú and Bolivia).
Customer operations leader at Tecnotree LATAM (2023 - Present)
- Combine strategic leadership with hands-on technical expertise.
- Leadership of a team of QA engineers, defining testing and automation strategies to ensure software quality.
- Supervision of the Level 2 support team, managing the resolution of complex incidents and escalating issues to the development teams.
🏆 Notable Projects
User Acceptance Testing and technical support of Tecnotree Content Delivery Control (CDC) system for Claro Ecuador.
My involvement across different project stages allowed me to gain knowledge in various technical areas:
- UAT phase
- Application support (End-to-end application support covering L1 user support, system upgrades, and technical debugging)
Deployment and support of Tecnotree Commerce Engine (CE) for Claro LATAM.
My involvement across different project stages allowed me to gain knowledge in various technical and management areas:
- UAT phase
- Application support (upgrades and debugging)
Deployment and QA of Tecnotree Digital Accelerator Platform (DAP) for telecom providers in the LATAM region.
As Customer Operations Leader, I was responsible for the following:
- QA test phase
- UAT phase
- Application maintenance and support including system upgrades, debugging, and low-code solution development
RCODLAB Personal Blog - Self-Hosted Infrastructure
Designed and deployed a self-hosted personal blog platform using modern containerization and infrastructure management technologies to share technical tutorials, code examples, and professional experiences.
Technical Implementation:
- Architecture: Full-stack VPS management with complete control over server configuration and deployment pipeline
- Infrastructure Management: EasyPanel for simplified container management and web application deployment
- Containerization: Docker containers for application isolation and scalable deployment
- Operating System: Red Hat Linux as the foundational server environment
🎓 Education & Certifications
- Electronics Engineering - Polytechnic University Salesiana (2010 - 2015)
- Technical Support Fundamentals - Google (2020)
- Frameworx Foundation-Level - TMForum (2020)
🔎 Current Focus
I'm currently focused on advancing my expertise in test automation and software development engineering, with a particular focus on AI/ML platform testing, distributed systems, and quality assurance for cutting-edge software solutions.